Effective Date: January 1, 2024
Sharp XRM Information Systems (“SharpXRM”, “We”, “Us”, or “Our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sharpxrm.com and use our products and services.
1. Information We Collect
1.1 Information You Provide
We may collect personal information that you voluntarily provide when you:
- Fill out a contact or trial request form
- Purchase a subscription
- Register for a customer portal account
- Contact our support team
This information may include:
- Name (first and last)
- Company name
- Email address
- Phone number
- Job title
- Billing address
- Country
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- IP address (anonymized)
1.3 Address Data in Our Software
Important: The SharpXRM Address Validation Software operates entirely within your Microsoft Dataverse environment. We do not collect, store, access, or process any address data entered by your users. Address validation requests are sent directly from your Dataverse environment to your chosen third-party API provider (e.g., Google Maps, Azure Maps, Canada Post, Melissa).
2. How We Use Your Information
We use the information we collect to:
- Process your subscription and deliver license keys
- Provide customer support and respond to inquiries
- Send trial download links and product information
- Communicate important updates about the Software (security patches, version updates)
- Improve our website and services
- Process payments (via Stripe — see section 5)
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Payment processors: Stripe processes all payments. We do not store credit card information on our servers. See Stripe’s Privacy Policy.
- Microsoft Dynamics 365 / Dataverse: Your contact and account information is stored in our CRM system for order management and customer support purposes.
- Legal requirements: We may disclose information if required by law or in response to valid legal processes.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you wish to have your information deleted, please contact us at support@sharpxrm.com.
5. Payment Security
All payment transactions are processed through Stripe, a PCI DSS Level 1 certified payment processor. We do not store, process, or have access to your full credit card details. All payment data is encrypted in transit using TLS/SSL.
6. Cookies
Our website uses essential cookies for authentication and session management. We may use analytics cookies to understand how visitors interact with our website. You can control cookies through your browser settings.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at support@sharpxrm.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of every website you visit.
9. Children’s Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: support@sharpxrm.com
- Phone: +1 (514) 448-1513
© 2026 Sharp XRM Information Systems. All rights reserved.
Proudly Canadian — Quebec, Canada.